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                                                                      Return Policy 

We want you to be completely satisfied with your purchase from gleoun-shop.com. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read the following guidelines for our return policy:

Eligibility for Returns:

We accept returns within 20 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, undamaged, and accompanied by the original packaging, including any certificates or documentation. If the products are not the same as our description or are broken in transit, please take clear photos within 7 days after you received them and send the photos to us. Then we will provide a replacement or a refund after we confirmed.

Return Process:

To initiate a return, please follow these steps:

a. Contact us within 7 days of receiving the item to notify us of your intent to return.

b. Pack the item securely in the original packaging, ensuring that all accessories and documentation are included.

c. Ship the item back to us using a trackable and insured shipping method. You will be responsible for the return shipping costs.

Refund or Exchange:

Once we receive and inspect the returned item, we will process your refund or exchange based on your preference:

a. Refund: We will issue a refund for the purchase price of the item, excluding any shipping charges, to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account.

b. Exchange: If you prefer an exchange, we will work with you to find a suitable replacement. Additional charges may apply if the chosen item has a higher price.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will assist you in resolving the issue promptly by offering a replacement or refund.

Return Shipping Address:

When contacting us to initiate a return, we will provide you with the appropriate return shipping address.

Customer Responsibility:

Please ensure that you comply with the following responsibilities:

a. Provide accurate information and follow the return instructions provided by our customer service team.

b. Pack the item securely to prevent damage during transit.

c. Retain the shipping receipt and tracking number for reference until your return is processed.

Contact Us:
If you have any questions or need further assistance regarding our return policy, please contact our customer service at gnouel89@yahoo.com. We are here to help!

Note: This return policy applies to purchases made directly through our website. If you purchased our products from a third-party retailer, please refer to their respective return policy.

Last updated: July 1, 2023

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